Our worldwide network of crisis support specialists are trained to handle a range of high-risk scenarios, including conflict, civil unrest, adverse weather conditions and terrorist activity. We are able to mobilise and assist clients to evacuate from high-risk situations at short notice. We have extensive experience in carrying out such operations, both for individuals and large groups, and will always ensure the most suitably trained specialists respond to the crisis in question. Evacuations are coordinated by our 24/7 Crisis Response Management (CRM) Centre, where crisis support specialists, customer service staff and analysts work together to resolve any evacuation quickly and efficiently. Having the red24 team on hand 24/7 also means that clients have a point of contact for updates and communications on the status of the operation at any time—thereby providing peace of mind to clients in an otherwise tense situation.
When travelling into high-risk environments it is essential that companies and organisations ensure the safety and security of those abroad. With the check-in service, red24 will make regular contact with the traveller or travelling party, to confirm their wellbeing. When travellers are confirmed as secure, this can be communicated to a key contact person ‘back home’, thereby easing any concerns and providing a duty of care on their behalf. If contact cannot be made by any of the arranged methods and a problem or issue may exist, the escalation plan, which was put in place prior to departure, will be utilised and followed.
Safety confirmation service
Our safety confirmation service is to ensure the wellbeing of a traveller when a significant incident occurs in a country. red24 will confirm which travellers are currently in the area of concern and make contact with them to ensure they are safe and accounted for. This information is then fed back to the organisation along a pre-agreed contact tree. If contact cannot be made, an approved course of action can be taken, keeping all relevant parties informed. This service is ideal for travel to low and medium risk destinations where constant monitoring is not required; yet the duty of care and responsibility for travelling personnel is still provided.
Should a company experience a crisis, red24 can assist in resolving the incident with the least possible impact to operations, reputation and profitability. Our team of experts all have extensive experience in dealing with crises, ranging from kidnappings to malicious product tampering. As a crisis often happens when least expected and doesn’t follow a certain plan, the need for specialist support in these situations is vital, and red24 is able to assist remotely or on-site.
Businesses are becoming more and more reliant on information systems with rapidly advancing technologies. Unfortunately, criminals are developing new techniques to exploit technical vulnerabilities in an effort to steal and exploit intellectual property or customer data. As the cybercrime threat is continually evolving, it is essential for businesses to review protective measures on a regular basis to ensure the confidentiality, integrity and availability of company data. Should a system breach occur, our established crisis management responders can help to resolve the crisis as well as provide effective guidance on reputational risk management which includes the handling of any media enquiries that inevitably follow a data breach.
Our experienced investigation specialists are able to assist clients in a number of areas, such as corporate investigations, missing persons abroad or stalking. Our investigation services also apply to identity theft and fraud assistance, helping clients to determine where their identity was used to commit fraud and support them in rectifying the issues.
Close protection services can be supplied for clients operating in high-risk environments. This can include trained security drivers, suitable vehicles and one or more close protection officer's.
In lower-risk areas, red24 can arrange meet-and-greet services with a driver who understands the local security environment and who can escort clients for the duration of their trip.
Kidnapping for Ransom and Extortion
When travelling to or operating in high-risk regions, individuals and organisations may be vulnerable to criminal acts such as kidnapping and extortion. KRE is a significant and evolving threat, which can often be attributed to political and economic instability, corruption, weak law enforcement and a lack of a central authority or state control. red24 can assist in managing kidnap risks, from mitigation, training and crisis management planning to the resolution of actual incidents. We have a global team of specialists who all have several years of experience with kidnap for ransom cases.
red24 is able to assist clients in securing their business premises or private residences by conducting an on-site survey to ensure that optimal security infrastructure and measures are in place. These risk reviews are carried out by experienced professionals who will identify the strengths and weaknesses of any existing security arrangements and give prioritised and practical recommendations to mitigate the risks and close any security loopholes. The surveys can cover both physical security measures as well as processes, in order to minimise the risks of theft, criminal damage and illegal entry.