The information we use for our alerts, Daily News and reports comes from various channels, from open source, online media to privileged and closed-source information. Our consultants on the ground also provide updates on local developments. Our team of analysts produces all of our content in-house and rigid processes are in place when qualifying the information we use for our intelligence services.
Do you have consultants worldwide?
Our consultants are based around the world and are ready to assist wherever and whenever needed by our clients.
Are you 24/7?
red24 is 24/7, including weekends and holidays. Our operational hub, the Crisis Response Management (CRM) Centre, is staffed by our crisis support, analyst and customer services teams 24/7, ready to take your call and handle your enquiry. Our team monitors worldwide events that may have an impact on safety and security around the clock.
Do you have an app?
Mobile application support is vital in delivering the information and support our clients require to stay safe 24/7, and we currently provide two apps to existing customers*.
TravelKit provides a range of features to ensure travellers are always aware of risks in their destination and have key information at hand to reduce and mitigate any potential threats. Tools include access to country intelligence, alerts of latest developments, itinerary updates, document storage, an interactive map of your location in relation to safe-havens and more. The app can be downloaded from the Apple App Store or Google Play Store.
GlobalAssist is a vital tool for safety-conscious travellers. Should a situation occur that necessitates help or assistance, an SOS button within the app can be activated, which notifies your designated crisis support team and pinpoints your location. The app also has call functionality for emergency contacts and a digital Ďcheck-iní facility. The app can be downloaded from the Apple App Store or Google Play Store.
*if included in your service provision
What types of crises do you assist in?
At red24, we offer a broad range of crisis management services. We are able to assist clients in a personal crisis, such as during an ID theft, as well as in larger events, such as product recalls. These are the specific areas we work in:
Yes, through our custom-built software system, TravelTracker. With this tool, security managers and/or local managers can track and contact travelling personnel, should a security incident occur in the travellerís vicinity.
Iím travelling on holiday soon, how can I purchase your services?
Unfortunately, our services arenít directly available to individuals yet. Check with your insurer, bank or broker to enquire about acquiring our services.
If youíve lost or forgotten your login details, send us an email firstname.lastname@example.org or give us a call on +44 (0) 203 291 2424.
How long has red24 been in operation?
red24 was founded in 2001 with offices in Cape Town and London. Security was at the core of our service provision; however, with time, crisis management has become the common denominator in all our offerings. In the subsequent years red24 grew into a global company with the opening of our New York City office in 2012, and the acquisition of Singapore-based consultancy RISQ Worldwide in 2015. red24 was part of red24plc, which was listed on the AIM at the London Stock Exchange in 2002. In 2016 red24 plc was wholly acquired by iJET International Inc. Under iJET, red24 will continue to provide its comprehensive range of services, assisting clients in minimising risks to their personnel, operations and profitability.